Is furniture disassembly and reassembly included?

Yes. Our full-service moves include disassembly and reassembly of standard furniture — beds, dining tables, mirrors. Our crews do this daily, so they're fast and experienced. We don't hang TVs or install appliances like washers/dryers.

Does Neatly move pianos?

Yes. Famous musicians have trusted us with their instruments! Over many years in business, Neatly has proudly moved pianos owned by John Lennon, Vanessa Williams and Kimora Lee Simons.

What are some ways to save money on my move?

The best way to save money is to reduce the number of items you want moved. Dispose of items you don't want or need any more prior to packing. Donate, have a garage sale, hire a junk remover–whatever works for you. The fewer things you have to move, the lower the cost will be. In long distance moves, customers are billed by volume, so reducing the volume of the shipment is the best way to reduce your price. Another factor that allows you to save money on your move is your moving date. Moving companies are busiest during the first and last week of every month. Avoiding these times may help you get a better rate.

How do long-distance delivery windows work?

When it comes to long distance deliveries, it's important to remember that it takes time to drive a truck from one state to another, or across the country. In addition to the driving time, in our industry drivers must unload items into our customers homes, and we never know exactly how long that will take since no two jobs are the same. So many things can come up, like in any transportation industry: sometimes there is bad weather, and other times, mechanical issues that can cause unexpected delays. We have seen it all. Because there are so many variables, moving companies provide a delivery window rather than an exact delivery date. In other words, we tell you that your items will arrive within a certain time frame so that your expectations are well managed. If you need a specific delivery date, we may be able to arrange that by delivering your goods to a location nearby and storing them there until you need them, but this is not the normal case. Of the few unhappy customers we have, the overwhelming majority of them are frustrated by the delivery window. Since there is no other option, we like to make it as clear as possible that this is how it works so that expectations are well managed. If customers call for delivery updates, we often will not provide any further guidance unless the items are on their way to their destination. Providing guidance prior to that is unreliable and we've found it does more harm than good.

Privacy Policy

Neatly Moving & Storage Civic Van Lines Inc. dba Neatly Moving & Storage ("Neatly," "we," "us," or "our")

Effective Date: 15 July 2026 Last Updated: 15 July 2026

This Privacy Policy describes how we collect, use, and share personal information when you visit moveneatly.com (the "Site"), request a quote, or use our moving, storage, or related services (together, the "Services"). It also explains the privacy rights available to California residents and how to exercise them.

By using the Site or Services, you acknowledge the practices described in this policy.

1. Information We Collect

Information you provide to us. When you request a quote, book a move, create an account, make a payment, complete an inventory, contact us, file a claim, join our referral program, or leave a review or testimonial, we may collect:

Identifiers and contact details - name, email address, phone number, mailing address, and your move origin and destination addresses
Move details - move date, home size, inventory of belongings, access details (stairs, elevators, parking), and any special items or instructions.
Payment information - payment card or bank details, billing address, and transaction history. Card payments are processed by our payment processors; we do not store full card numbers on the Site.
Communications - the contents of emails, text messages, chat messages, web forms, and claim submissions you send us. Phone calls with our team may be monitored or recorded for quality and training purposes; where required by law, you will be notified before recording begins.
Account information - login credentials and preferences if you create an account.

Information collected automatically. When you visit the Site, we and our service providers automatically collect:

Device and usage data - IP address, browser type, device identifiers, pages viewed, links clicked, referring page, and the dates and times of visits.
Approximate location - general location inferred from your IP address.
Cookies and similar technologies - see Section 3 below.

Information from other sources. We may receive information about you from service partners involved in your move (for example, third-party carriers, auto-transport partners, or storage facilities), from our financing partner if you apply for financing, from review platforms where you post public reviews, and from advertising and analytics providers.

2. How We Use Personal Information

We use personal information to:

Provide quotes and estimates and perform virtual or in-home surveys;
Schedule, coordinate, and perform moves, storage, junk removal, and related Services;
Process payments, deposits, and refunds, and administer financing referrals;
Communicate with you about your move, including confirmations, dispatch updates, and delivery coordination;
Handle claims, disputes, and customer-service requests;
Administer our referral and ambassador programs;
Operate, maintain, secure, and improve the Site and Services;
Market our Services, including through email, text messages (with your consent where required), and online advertising;
Comply with legal obligations, including federal and state transportation regulations that require us to retain certain shipping documents; and
Detect, investigate, and prevent fraud and other unlawful activity, and protect our legal rights.

3. Cookies, Analytics, and Online Advertising

The Site uses cookies, pixels, and similar technologies, including:

Analytics - we use Google Analytics and Google Tag Manager to understand how visitors use the Site. You can learn how Google uses data at google.com/policies/privacy/partners and opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
Advertising - we use advertising tools such as the Meta (Facebook) Pixel and Google advertising services, which collect device identifiers and browsing activity on the Site to measure ad performance and to show you ads for our Services on other websites and apps. Under California law, this use of advertising cookies may be considered "sharing" of personal information for cross-context behavioral advertising. You can opt out as described in Section 6.
Essential cookies - required for the Site to function, such as remembering your quote-form progress.

Most browsers let you refuse or delete cookies through your settings. You can also opt out of many interest-based ads at optout.aboutads.info and optout.networkadvertising.org.

4. How We Share Personal Information

We share personal information with:

Service providers - companies that perform services on our behalf, such as website hosting, payment processing, scheduling and dispatch software, customer-relationship management, analytics, and communications platforms. They are permitted to use your information only to provide services to us.
Moving and logistics partners - where needed to perform your move, we may share your information with vetted third-party carriers, auto-transport partners (for vehicle shipping), crane or specialty-service providers, and storage facilities. Neatly remains your point of contact.
Financing partner - if you choose to apply for "Move Now, Pay Later" financing, your application is submitted to and processed by Sunbit under its own privacy policy.
Advertising and analytics partners - as described in Section 3.
Professional advisors and legal recipients - lawyers, accountants, insurers, and government or law-enforcement authorities where required by law, subpoena, or regulation (including transportation regulators), or to protect our rights, customers, or the public.
Business transfers - in connection with a merger, acquisition, financing, or sale of all or part of our business.

We do not sell your personal information for money. As noted above, our use of advertising cookies may constitute "sharing" under the California Consumer Privacy Act ("CCPA"), and you may opt out at any time.

5. Text Messaging (SMS)

If you provide your mobile number, we may send you service-related text messages about your quote, booking, or move, and - only with your consent - marketing messages. Message and data rates may apply. Reply STOP to opt out or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

6. Your California Privacy Rights

If you are a California resident, you have the following rights under the CCPA, subject to certain exceptions:

Right to Know / Access - request the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of third parties with whom it was shared.
Right to Delete - request deletion of personal information we have collected from you. Note that we must retain certain move and shipping records to comply with transportation regulations and other laws.
Right to Correct - request that we correct inaccurate personal information.
Right to Opt Out of Sale or Sharing - direct us not to "sell" or "share" your personal information, including sharing for cross-context behavioral advertising.
Right to Non-Discrimination - we will not deny you services, charge you different prices, or provide a different level of service because you exercised any of these rights.

How to exercise your rights. Submit a request by any of the following methods - free of charge:

Email: info@moveneatly.com
Phone: (818) 660-1448
Mail: Privacy Requests, Neatly Moving & Storage, 1901 1st Street, San Fernando, CA 91340

To opt out of sale/sharing: click the "Do Not Sell or Share My Personal Information" link in the footer of the Site, adjust your cookie preferences, or contact us using the methods above. We also honor the Global Privacy Control (GPC) browser signal as an opt-out of sale/sharing for the browser from which it is sent.

Verification. We will take reasonable steps to verify your identity before responding to a request to know, delete, or correct — typically by matching information you provide against information we already have. We will never charge a fee to process a verifiable consumer request, and we will respond within the timeframes required by law (generally 45 days, extendable once by 45 days with notice).

Authorized agents. You may designate an authorized agent to submit requests on your behalf. We may require proof of the agent's authorization and verification of your identity.

7. Data Retention

We keep personal information for as long as needed to provide the Services, comply with legal obligations (including transportation-document retention requirements), resolve disputes and claims, and enforce our agreements. When information is no longer needed, we delete or de-identify it.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we are required by law to notify you of a security incident affecting your information, we will do so.

9. Children's Privacy

The Site and Services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, contact us and we will delete it.

10. Third-Party Websites

The Site contains links to websites operated by third parties (for example, review platforms, our financing partner, and social media). Those sites are governed by their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices of third-party websites.

Please address requests and questions about this or any other question about this Privacy Policy to our Privacy Officer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top shows when it was most recently revised. Material changes will be posted on this page, and where required by law we will provide additional notice.

12. Contact Us

Civic Van Lines Inc. dba Neatly Moving & Storage 1901 1st Street, San Fernando, CA 91340 Phone: (818) 660-1448 Email: info@moveneatly.com

Neatly Movers also use a number of independent measurement and research companies. They gather information regarding the visitors to Neatly Movers sites on our behalf using cookies, log file data and code which is embedded on our website. Neatly Movers uses this type of information to help improve the services it provides to its users. Neatly Movers strictly require that this information is not to use any information for their own business or other purposes. Certain other areas of NeatlyMovers.com may use cookies for a specific reason. If this is the case, the local terms for that area of the website will make this clear and you should refer to those local terms for additional information.