Question 1

Is furniture disassembly and reassembly included?

Accepted Answer

Yes. Our full-service moves include disassembly and reassembly of standard furniture — beds, dining tables, mirrors. Our crews do this daily, so they're fast and experienced. We don't hang TVs or install appliances like washers/dryers.

Question 2

Does Neatly move pianos?

Accepted Answer

Yes. Famous musicians have trusted us with their instruments! Over many years in business, Neatly has proudly moved pianos owned by John Lennon, Vanessa Williams and Kimora Lee Simons.

Question 3

What are some ways to save money on my move?

Accepted Answer

The best way to save money is to reduce the number of items you want moved. Dispose of items you don't want or need any more prior to packing. Donate, have a garage sale, hire a junk remover–whatever works for you. The fewer things you have to move, the lower the cost will be. In long distance moves, customers are billed by volume, so reducing the volume of the shipment is the best way to reduce your price. Another factor that allows you to save money on your move is your moving date. Moving companies are busiest during the first and last week of every month. Avoiding these times may help you get a better rate.

Question 4

How do long-distance delivery windows work?

Accepted Answer

When it comes to long distance deliveries, it's important to remember that it takes time to drive a truck from one state to another, or across the country. In addition to the driving time, in our industry drivers must unload items into our customers homes, and we never know exactly how long that will take since no two jobs are the same. So many things can come up, like in any transportation industry: sometimes there is bad weather, and other times, mechanical issues that can cause unexpected delays. We have seen it all. Because there are so many variables, moving companies provide a delivery window rather than an exact delivery date. In other words, we tell you that your items will arrive within a certain time frame so that your expectations are well managed. If you need a specific delivery date, we may be able to arrange that by delivering your goods to a location nearby and storing them there until you need them, but this is not the normal case. Of the few unhappy customers we have, the overwhelming majority of them are frustrated by the delivery window. Since there is no other option, we like to make it as clear as possible that this is how it works so that expectations are well managed. If customers call for delivery updates, we often will not provide any further guidance unless the items are on their way to their destination. Providing guidance prior to that is unreliable and we've found it does more harm than good.

Moving Company Complaint Database